Last updated: February 2026
APAC Packaging Solutions (“APAC Packaging Solutions”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, products, and services.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
We may collect the following types of personal information:
Full name
Business name
ABN (if applicable)
Email address
Phone number
Billing and delivery address
Payment details
Order history and transaction records
Website usage data (IP address, browser type, device data)
Any other information you voluntarily provide to us
We only collect personal information that is reasonably necessary for our business operations.
We may collect your personal information when you:
Submit an enquiry via our website
Request a quote
Place an order
Approve artwork or production proofs
Subscribe to marketing communications
Contact us via phone, email, or social media
Interact with our website (including through cookies and analytics tools)
We may also collect information from third parties, such as:
Payment processors
Shipping providers
Marketing or analytics platforms
We collect and use personal information for purposes including:
Processing orders and payments
Manufacturing and delivering products
Providing customer support
Responding to enquiries
Managing accounts and credit arrangements
Improving our products and services
Sending marketing communications (where permitted by law)
Complying with legal and regulatory obligations
We will only use your personal information for the purpose for which it was collected, or for a related purpose permitted by law.
We may send you promotional or marketing communications about our products and services.
You may opt out at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us directly using the details below.
We comply with the Spam Act 2003 (Cth) in relation to electronic marketing.
We may disclose your personal information to:
Employees and contractors
Manufacturing partners
Freight and logistics providers
Payment processors
IT and cloud service providers
Professional advisers (lawyers, accountants)
Government authorities where required by law
We take reasonable steps to ensure third parties handle your personal information securely and in accordance with applicable privacy laws.
Some of our service providers (including cloud storage or payment providers) may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles or are subject to substantially similar privacy protections.
Our website may use:
Cookies
Analytics tools (such as Google Analytics)
Tracking pixels
These tools help us:
Understand website traffic and user behaviour
Improve user experience
Measure marketing performance
You may adjust your browser settings to refuse cookies; however, some website functionality may be affected.
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Security measures may include:
Secure servers
Encrypted payment processing
Access controls
Password-protected systems
You have the right to:
Request access to your personal information; and
Request correction of inaccurate, incomplete, or outdated information.
To make a request, please contact us using the details below. We may require verification of identity before processing your request.
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy;
Comply with legal obligations;
Resolve disputes; or
Enforce agreements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us.
We will:
Acknowledge your complaint within a reasonable time; and
Investigate and respond as required under Australian law.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time.
The most current version will always be available on our website, and the “Last updated” date will be revised accordingly.
For any questions, access requests, or privacy concerns, please contact:
APAC Packaging Solutions
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]