Exchange, Returns & Refund Policy – APAC Packaging Solutions
Last updated: February 2026
APAC Packaging Solutions supplies both stock and custom-manufactured packaging products. As many items are produced specifically to a customer’s approved specifications, this policy reflects the operational realities of commercial packaging manufacturing while remaining consistent with Australian Consumer Law.
1. Change-of-mind
APAC Packaging Solutions does not accept returns, exchanges, or order cancellations for change-of-mind once an order has been confirmed.
This applies to, but is not limited to:
Custom-printed, branded, or bespoke packaging
Made-to-order production runs
Incorrect product selection, sizing, quantity, or artwork approval by the customer
Orders placed in error
Customers are responsible for carefully reviewing all order details, specifications, and approvals prior to confirming purchase.
2. Custom-manufactured and printed products
All customised or printed packaging is deemed final sale once production has commenced.
As these goods are manufactured to unique customer specifications and cannot be resold or repurposed, they are not eligible for return or exchange, except where remedies are required under Australian Consumer Law.
3. Damaged, defective, or incorrect supply
If goods are received:
damaged during transit
defective or not of acceptable quality
materially inconsistent with the approved artwork or agreed specifications
incomplete or missing from the shipment
A claim must be submitted within 30 days of delivery.
To lodge a claim, customers must provide:
order number and business details
a clear written description of the issue
high-resolution photographic or video evidence showing the defect, packaging, and shipping label
Insufficient documentation may result in the claim being declined.
4. Assessment and Remedies
Where a claim is determined to be valid, APAC Packaging Solutions will provide an appropriate remedy in accordance with Australian Consumer Law and the nature of the issue identified.
Depending on the circumstances, the remedy may include:
remanufacture or replacement of affected goods
partial or full store credit
partial or full refund to the original payment method
The form of remedy will be determined based on:
whether the issue constitutes a major or minor failure under Australian Consumer Law
the extent of the defect or non-conformity
the most commercially reasonable method of resolving the issue within a reasonable timeframe
Nothing in this policy limits or excludes any rights or remedies available to customers under Australian Consumer Law.
Approved refunds are generally processed within 5–10 business days of confirmation.
5. Authorised returns
Where a physical return is expressly authorised in writing:
goods must remain unused, unaltered, and in original packaging
return freight is the customer’s responsibility unless the return results from our verified error
outbound shipping charges are non-refundable
Unauthorised returns may be rejected and returned at the sender’s cost.
6. Manufacturing tolerances and material variation
Packaging production involves recognised commercial tolerances.
The following do not constitute defects or grounds for return:
Colour reproduction
Colours displayed on digital screens (RGB) will differ from printed CMYK or Pantone outputs.
Exact colour matching across materials, print methods, coatings, or production batches cannot be guaranteed.
Perceived colour may vary depending on:
substrate type (paper, board, film, compostable materials, etc.)
surface finish (matte, gloss, satin, kraft, recycled, laminated, etc.)
lighting conditions and viewing environment
Minor colour variation within standard print industry tolerances is considered acceptable performance.
Size, quantity, and weight tolerances
Dimensional variance may occur within normal manufacturing tolerances.
Finished quantities may vary slightly from ordered quantities due to production yield.
Individual unit weight and total shipment weight may vary based on:
Material Density
Moisture content
coating or lamination processes
packing configuration
Such variations are standard within commercial packaging production and do not qualify as defects.
7. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Where goods fail to meet statutory consumer guarantees, customers may be entitled to repair, replacement, or refund as provided by law.
8. Contact
All return requests and quality claims must be submitted to:
APAC Packaging Solutions
Email: customerservice@apacpackagingsolutions.com
Please include your order number and supporting evidence with all correspondence.
By placing an order with APAC Packaging Solutions, you confirm that you have read, understood, and agreed to this Exchange, Returns & Refund Policy.